Lumara (“we”, “us”, or “our”) provides personalised wellbeing guidance and reflective experiences. We take your privacy seriously and are committed to protecting your personal information.This Privacy Policy explains what data we collect, how we use it, and your rights.
Lumara Love is a reflective wellbeing app designed to support emotional clarity, self-understanding, and calm decision-making.It offers personalised prompts and guided reflections to help users slow down, process thoughts, and reconnect with themselves - without therapy language, diagnosis, or pressure to “fix” anything.Lumara Love is designed for adults seeking quiet, private moments of reflection using their own words and context.
Information You Provide
We collect:- Text you voluntarily enter into the app (such as reflections, questions, or prompts)
- Optional profile details you choose to provide (for example, a name or preferences)We do not collect:- Email addresses
- Phone numbers
- Account login credentials
- Photos, contacts, or precise location data
- Information that directly identifies you as an individual
Automatically Collected Information
We collect minimal technical information, including:- Device type and operating system version
- Basic usage analytics (such as screen views and feature interaction)This data helps us improve app stability and performance.We do not collect advertising identifiers such as IDFA.
How we use your Information
We use collected information solely to:- Generate personalised reflections or responses
- Improve app functionality and reliability
- Diagnose and resolve technical issues
- Understand feature usage to enhance the app experienceWe never sell your data.
Data Storage and Security
User-entered content is processed securely and may be temporarily stored to generate responses.We rely on trusted platform providers (such as Apple, Firebase, and OpenAI) that follow industry-standard security practices.We do not create long-term personal profiles or engage in behavioural tracking.
Third-Party Services
Lumara Love uses limited third-party services strictly to operate core features, including:- Firebase Analytics for basic usage insights
- OpenAI API to generate reflections
- Apple App Store for subscriptions and paymentsThese services process limited data only to provide app functionality. They are not permitted to use your data for advertising or profiling.
In-App Purchases
All subscriptions and payments are handled securely through Apple’s In-App Purchase system.Lumara Love does not access or store payment or billing information.
Your Rights
Depending on your location, you may have the right to:- Request deletion of your data
- Request access to your data
- Opt out of analytics collection
- Ask questions about privacy practicesTo exercise these rights, please contact us using the details below.
Children’s Privacy
Lumara Love is not intended for individuals under the age of 18.We do not knowingly collect data from children.
International Use
Your data may be processed in countries outside your country of residence, always with appropriate safeguards.Lumara Love does not operate in Mainland China.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
Contact Us
If you have any questions about this Privacy Policy, please contact:Email: [email protected]